4 minutes by Valerie Mellema
Just because you choose to enter into service with a company—whether it’s Internet, cable, cell phone service, or music or movie streaming—it doesn’t mean that you want to have them as your provider for the rest of time.
Your life changes: you move, you get a new job, or your service needs adjust. Maybe your budget isn’t what it used to be and you’re looking for something less expensive. Or, maybe your current provider offered you a “new customer sign on” deal and now that the initial 12 or 24 month period is over, your bill went up significantly. No one ever wants to pay more money for the same service. Maybe the service you thought you were getting wasn’t up to par.
HughesNet is one popular service provider for satellite Internet. It’s available in almost every area, and it’s easy to order online or over the phone. However, that doesn’t mean it’s always easy to cancel.
If you’ve been using HughesNet as your Internet provider and realized that the service isn’t all you expected it to be, or if you’re moving to an area where you don’t need satellite Internet, you’re probably ready to cancel. However, this isn’t always cut and dry like it should be.
Canceling a service can give some people a great deal of anxiety. How long is the process going to take? What information are they going to ask for? Will there be extra fees? How do I return my equipment? What if I’m on hold for two hours when I just want to speak to a real, live human? It can be incredibly overwhelming!
Here, we give you the lowdown on how to cancel HughesNet so that you know what to expect. Being prepared always makes an unwanted task easier.
Step-By-Step Guide to Canceling Your HughesNet Satellite Internet
If you want to cancel your service yourself over the phone, you can call their customer service team at 866-347-3292. If you have HughesNet for your business, you’ll need to call their business line at 800-347-3272. Customer support is available 24/7, so you can call whenever is most convenient.
First, inform the agent that you no longer need or want HughesNet service. You’ll need to provide them with your account number, address, and payment information.
There are two possibilities: either the agent will cancel your service for you, or they will lead you through the process while they’re still on the phone.
Don’t just take “okay” for an answer, though. Make sure to ask for a confirmation email detailing your cancellation request and their confirmed response, when your service will be terminated, and any fees that you have left to pay.
Why You Might Want to Have an Agent Guide You Through the Process
If you’ve talked to anyone else who has tried to cancel their HughesNet service, you might have run into stories of others who had frustrating experiences.
Many customers have tried to cancel their service and come up with broken links, spinning waiting wheels in the live chat, and other error messages. This might be a roadblock for people who don’t want to call and cancel over the phone; remember that their customer service line is open at all hours of the day, every day.
If you’re trying to access your account from another country, you might hit another roadblock. HughesNet only provides access to their website from certain countries, so if you’ve moved or are traveling and then want to cancel your service, this could be difficult. Luckily, there is 24/7 call availability.
As with most customer service teams, there are always a few bad apples in the bunch. Some HughesNet customers who try to cancel their service report unhelpful and/or rude representatives. If you encounter this, just remember that there’s a reason why you’re canceling your service, and you won’t have to deal with the company again after the canceling encounter!
Wrapping It Up
You have the right to cancel any service you’ve signed up for at any time. Although canceling your HughesNet Internet service might not be as easy and streamlined as you would hope, having all the information at your disposal can make it a little less stressful.